Customer Feedback Form

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First Name *

Last Name *

Email *

Phone Number *

Company Name *

Date *

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A - PRODUCT

Does our product offering cater to your entire requirement? *

Yes

No

Are your end customers happy with Mansons products? *

Yes

No

How do your end customer rate our product? *

Yes

No

Are you receiving demand from end customers for Mansons products? *

Yes

No

Are your end customers happy with Mansons products? *

How do your end customer rate our product? *

Are you receiving demand from end customers for Mansons products? *

Is Mansons the first brand you recommend to your end customer? *

Select a Option

• Yes
• No

How would you rate the Quality/Reliability of our products? *

Are you happy with our delivery and order fill rate? *

Select a Option

• Yes
• No

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B- INFORMATION: CATALOGUES, PRODUCT, WEBSITE/APP:

Do you use our website? *

Yes

No

Is our website informative enough? *

Yes

No

Do you find our website easy to use? *

Yes

No

Do you use our APP? *

Yes

No

Do you have any suggestions to increase our product range in the categories we offer? *

Yes

No

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C- PACKAGING

Does Mansons packaging appeal to you? *

Does Mansons packaging appeal to you?

Yes

No

Is the label on packaging legible enough? *

Is the label on packaging legible enough?

Yes

No

Is it easy to spot our product on a store shelf or on the website? *

Is it easy to spot our product on a store shelf or on the website?

Yes

No

Does our product packaging convey quality? *

Does our product packaging convey quality?

Yes

No

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D - CUSTOMER SERVICE

Do you receive response/acknowledgement to your emails and queries from the CSO within 24 hours? *

Is the turn around time for clearing your claims fair enough / are you happy in the manner we handle your claims / warranty issues ? *

Do you know the name of your customer service officer? *

How often does the field sales person visit you? Are you happy with the way he handles your region? *

How would you rate your customer support at Mansons? *

Are you happy with our current logistics Service partner (Safe Express) for material handling & timely delivery.? *

yes

no

Submit

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